Welcome to the wanderwearuk.com Help Centre
Hello! You’ll find answers to lots of common questions here. If you can’t find what you’re looking for, our customer service team are happy to help.
Top Help Topics
The wanderwearuk.com Product
- Where is wanderwearuk.com clothing made?
- What makes your products ethical?
- How waterproof is your clothing?
- How should I wash my wanderwearuk.com jacket?
- What is the fit like?
- How do your sizes compare to other brands?
My Order
- Where is my order?
- How do I return an item?
- What is your returns policy?
- I have a problem with my order. What should I do?
- Can I change or cancel my order?
Discounts & Payment
- Do you offer a student discount?
- Why was my discount code rejected?
- What payment methods do you accept?
Other Questions
- Do you have a physical shop?
- Do you offer repairs?
- How do I contact customer service?
The wanderwearuk.com Product
Where is wanderwearuk.com clothing made?
Our products are designed in the UK and manufactured in specialist factories around the world. We build long-term relationships with all our suppliers to ensure the highest quality and ethical standards are met.
What makes your products ethical?
We are committed to reducing our environmental impact and ensuring fair working conditions. This includes using recycled materials where possible, Bluesign® approved fabrics, and ensuring all manufacturing partners are certified by strict ethical standards.
How waterproof is your clothing?
Our waterproof clothing uses technical fabrics with a hydrostatic head rating of 10,000mm or more, making them suitable for heavy rain and hill walking. Sealed seams prevent water from entering through stitch lines.
How should I wash my wanderwearuk.com jacket?
To maintain waterproofness, wash on a gentle cycle at 30°C with a technical detergent. Do not use fabric softener. Tumble dry on a low heat to reactivate the durable water repellent (DWR) coating.
What is the fit like?
Our fit is designed for comfort and movement. We offer a ‘Regular’ fit which is true to size with room for layering, and a ‘Slim’ fit for a more tailored silhouette. Please check individual product descriptions for specific fit information.
How do your sizes compare to other brands?
Our sizing is generally in line with standard UK sizing. For the most accurate fit, we recommend using the size guide located on each product page, which includes detailed garment measurements.
My Order
Where is my order?
You will receive a shipping confirmation email with a tracking link once your order is on its way. You can use this link to follow its progress.
How do I return an item?
We offer a hassle-free returns policy. Please initiate your return through the returns portal on our website using your order number and email address. You will receive instructions and a returns label.
What is your returns policy?
We hope you love your purchase. If not, you can return any unused and tags-attached item within 30 days of receipt for a full refund or exchange. Please note, unless faulty, the cost of return shipping is the responsibility of the customer.
I have a problem with my order. What should I do?
Please get in touch with our customer service team via the contact form. Have your order number ready and details of the issue, and we will resolve it for you as quickly as possible.
Can I change or cancel my order?
We process orders very quickly to get your items to you. Therefore, we are often unable to make changes once an order is placed. Please contact us immediately, and we will try our best to help, but cancellation cannot be guaranteed.
Discounts & Payment
Do you offer a student discount?
Yes, we offer a student discount through a dedicated student verification platform. Please look for the link and information on our website for details on how to sign up and receive your discount code.
Why was my discount code rejected?
Please check the terms and conditions of the code. It may have expired, is not valid on sale items or certain brands, or requires a minimum spend amount.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Other Questions
Do you have a physical shop?
We are an online retailer and do not have a permanent physical store. We occasionally appear at pop-up shops and events around the country. Follow our social media channels for announcements.
Do you offer repairs?
We believe in creating durable products. We offer a repair service for minor faults to extend the life of your garment. Please contact our customer service team for more information and to arrange a repair assessment.
How do I contact customer service?
For the quickest service, please use the contact form on our website. Our team aims to respond to all enquiries within 24 hours during business hours, Monday to Friday.